jt9's Privacy Policy
The security of your personal information is our highest priority. This policy describes how jt9 collects, uses, and protects your information.
jt9 is a trusted online entertainment platform serving users in Bangladesh. We believe that keeping your personal information secure is not just a legal obligation — it is our ethical responsibility. In this privacy policy, we clearly state what information we collect, why we collect it, and how it is kept secure.
What Information We Collect
Various types of information may be collected from you during registration and use.
Personal Identity Information
During account registration, we collect the following information:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Valid email address (for account communication and verification)
- Password (stored in encrypted form, never in plain text)
- National ID card or passport number (required for KYC verification)
Financial and Payment Information
Information required to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account number and bank name (for bank transfers)
- Transaction history and amounts
- Card details (where applicable — only via secure payment gateway)
Usage and Technical Information
When you use our platform, the following information may be collected automatically:
- IP address and device identification information
- Browser type, language, and operating system
- Gaming activity and session duration on the platform
- Information collected from cookies and similar tracking technologies
- Login time, logout time, and failed login attempts
Purpose of Data Use
Collected information is used only for specific legitimate purposes.
Account Management and Security
Information is used to create, verify, and secure your account. It helps prevent unauthorized access and detect fraudulent activity.
Financial Transaction Processing
Payment information is used to process deposit and withdrawal requests. All transactions are secured with SSL encryption.
Customer Support
Relevant information is used to resolve your issues and provide assistance. Our 24/7 live chat support team is able to help with matters related to your account.
Service Improvement
Anonymous data is used to analyze user experience and further improve our platform and gaming experience.
Legal and Regulatory Compliance
Information is retained to meet applicable legal obligations, responsible gaming rules, and age verification requirements.
Notifications and Promotions
Subject to your consent, you will be informed by email about bonus offers, tournaments, and important updates. You can unsubscribe at any time.
Data Sharing and Disclosure
We do not sell your personal information to third parties.
Service Provider Partners
For certain specific services, we rely on trusted third parties such as payment processors, KYC verification agencies, and cybersecurity providers. Only the minimum information necessary for them to fulfill their specific responsibilities is shared with these partners. They operate under a strict confidentiality agreement.
Legal Obligations
In the following circumstances, we may be required to share information with legal authorities:
- Upon receipt of a valid court order or government directive
- When required for investigation of money laundering or fraud
- In matters relating to national security or law enforcement
- Where necessary to protect our rights or property
Business Restructuring
In events such as a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, you will be notified in advance, and the new entity will also be bound to follow the same privacy policy.
Cookies and Tracking Technology
We use cookies to improve your browsing experience.
Cookies are small text files stored on your device. Cookies are used to operate the jt9 platform correctly and to personalize your experience.
Essential Cookies
The website cannot function without these. They are essential for maintaining login sessions, security tokens, and form protection.
Functional Cookies
Used to remember your preferences, language selection, and account settings. They make your experience easier.
Analytics Cookies
Collect anonymous statistics on platform usage. This information helps us improve our service but does not directly identify you.
Data Protection Methods
We use industry-standard security technology to protect your information.
SSL Encryption
All data transmission is secured with 256-bit SSL
Firewall Protection
An advanced firewall system prevents unauthorized access
Two-Factor Verification
Two-factor authentication for account security
Secure Backups
Regular data backups stored on encrypted servers
We acknowledge that no method on the internet is completely secure. Nevertheless, we are committed to ensuring the protection of your information using the highest industry-standard technology and processes. In the event of any security breach, we will immediately notify affected users.
Data Retention Period
It is our responsibility to clearly inform you of how long your information is retained.
Active Account Information
Your information is retained for the entire duration your account remains active. This is necessary to provide secure services and meet legal obligations.
After Account Closure
Even after an account is closed or deactivated, certain information is retained for a specified period:
- Financial transaction records: up to five years after account closure (legal requirement)
- KYC verification documents: for the period specified under applicable regulations
- Customer service correspondence: up to three years after the issue is resolved
- Anonymous analytics data: indefinitely (this contains no personally identifiable information)
Your Rights and Controls
You have several important rights over your own information.
Right to Access Information
You may request to know what information we hold about you. We will provide detailed information within 30 working days.
Right to Correct Information
If your profile contains any incorrect or incomplete information, you may request a correction. Most information can be changed directly from account settings.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. After you raise an objection, we will take action as quickly as possible.
Protection of Minors' Information
jt9 never knowingly collects personal information from persons under the age of 21. We follow an age verification process during registration. If we become aware that information has been collected from a minor, we will delete it immediately and close the associated account. If you believe a minor has created an account on our platform, please contact [email protected].
Policy Changes and Updates
jt9 reserves the right to update this privacy policy from time to time. This policy may be revised due to changes in services, new legal requirements, or the need to further strengthen user protection.
For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after any changes will be considered your agreement to the updated policy. The date shown at the top of this page indicates the date of the most recent revision.
Privacy Contact
Contact us for any privacy-related questions
If you have any questions, concerns, or complaints about this privacy policy, you may contact our privacy team directly. We take all your requests seriously.
For more information, please visit our Terms and Conditions and Responsible Gaming pages.